Refund policy

Last updated: November 12, 2026

This policy applies to orders placed directly with ntsangda through our online store at ntsangda.com.

1. Return Eligibility

You have 30 calendar days after receiving an item to request a return. An item may qualify for return if it doesn’t fit, you’ve changed your mind, it arrived damaged or defective, or it isn’t what you ordered.

For fit or change-of-mind returns, the item must be in its original condition and must be unworn, unwashed, and unused. Keep the original tags attached, include any original packaging that came with the item, and provide your order number or another proof of purchase.

You can report damage, defects, or an incorrect item even if the item doesn’t meet these condition requirements. Your rights under applicable law still apply.

2. How to Request a Return

Before sending an item back, email us with your order number, the item you want to return, and the reason for your request. If the item is damaged, defective, or incorrect, please attach photos if you can reasonably provide them. hello@ntsangda.com

Once we locate your order and review your request, we’ll send return instructions and arrange shipping at our expense for eligible returns.

Return address
ntsangda
4 Big Joe Rd
Monticello, FL 32344
United States

3. Return Shipping and Fees

We cover shipping for eligible returns and charge no restocking or return handling fees. Standard shipping is free on U.S. orders, so there is no original standard shipping fee to deduct from your refund.

4. Return Review and Refund Timing

We’ll inspect your item and notify you of our decision within 3 business days of receiving your return. If we decline it, we’ll explain why.

For approved returns, we’ll initiate the refund to your original payment method within 15 business days of approval. The refund will cover the amount you paid for the items we accepted, after discounts, plus any applicable refundable taxes.

Your bank or payment provider may need more time to post the refund. If it hasn’t appeared by the end of your provider’s stated processing period, email us so we can help trace it. hello@ntsangda.com

5. Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged or defective, you receive the wrong item, or part of your order is missing, please email us. We’ll review the issue and arrange a suitable solution, such as a replacement or refund. If we caused the problem, we’ll cover the shipping costs required to resolve it. hello@ntsangda.com

We may carry out a reasonable inspection to determine what happened. Your rights under applicable law still apply.

6. Exchanges

If you want another size or a different item, contact us before sending your purchase back. We’ll check availability and let you know how to proceed.

If an exchange isn’t available, you can request a return for the original item if it qualifies and place a new order.

7. Order Cancellations

To cancel an order, email us as soon as possible so we can check whether it can still be stopped before shipment. If it has already shipped, follow the return process above. hello@ntsangda.com

If we confirm your cancellation before shipment, we’ll initiate a refund to your original payment method within 2 business days.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays. Any rights or remedies available to you under applicable law remain in effect.